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Continue ShoppingTerms Of Use
Welcome to My Negligee! These terms explain the rules for using our website and buying our products. By placing an order, you agree to these terms. If you don’t agree with them, please do not place an order.
We may update these terms from time to time. Please check them each time you make a purchase.
1. About Us
Our website, www.MyNegligee.co.uk, is operated by My Negligee, a company registered in England and Wales.
For all contact information, please visit our Contact Us page.
2. Your Order & Our Contract
How to order: Our website guides you through the ordering process, allowing you to review and correct any errors before you submit.
Order Confirmation: After you place your order, we’ll send you an email to confirm we’ve received it. The contract between us is formed only when we send this confirmation email.
If we can’t fulfill your order: If we’re unable to provide an item you ordered (for example, due to a pricing error), we’ll let you know by email and will not process your order. If you’ve already paid, we will issue a full refund as soon as possible.
3. Pricing & Payment
Pricing: The prices on our website are subject to change, but this won’t affect any orders we have already confirmed. All prices include VAT where applicable.
Payment methods: We accept payment via debit or credit card, PayPal, and Amazon Pay. You can also pay by cheque or postal order, but please note that this may delay your order as we need to wait for the funds to clear. We charge your card only after we send the Order Confirmation.
4. Delivery & Services
We will provide the products to you from the date specified in the Order Confirmation. In order to do this, we’ll need certain information from you, like your name and address.
5. Cancelling Your Order
Due to hygiene and safety reasons, all undergarments and intimate products sold by My Negligee are non-returnable and non-refundable once delivered, unless the item is faulty or incorrect.
We strongly recommend checking product descriptions, size guides, and images carefully before placing your order.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please email info@MyNegligee.co.uk within 48 hours of delivery, including:
- Your order number
- Clear photos of the issue
Once approved, we will arrange a replacement or refund as appropriate.
Condition of Approved Returns
Any approved return must be unused, unworn, unwashed, and in its original packaging with tags intact.
Refunds Policy
- We do not offer refunds on lingerie, underwear, or intimate apparel due to hygiene reasons.
- Refunds are only issued for faulty or incorrect items after inspection and approval.
- Approved refunds will be processed back to the original payment method.
- Shipping charges are non-refundable unless the error is ours.
6. Intellectual Property
All intellectual property rights (such as copyrights and trademarks) for the products we sell and the content on our website belong to us. You grant us permission to use any materials you provide to us only for the purpose of fulfilling our contract with you.
7. Our Liability
This section outlines our legal responsibilities to you.
For all customers: Nothing in these terms excludes or limits our responsibility for things we can’t legally exclude, such as death or personal injury caused by our negligence.
For consumers: We are responsible for any loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not liable for any losses related to a business (like loss of profit or business opportunities) as we only sell products for personal, domestic use.
For businesses: If you are a business customer, we will not be liable for any indirect or consequential losses, such as loss of profits, data, or goodwill. Our total liability to you will not exceed the price of the goods or services you purchased.
8. Events Outside Our Control
- We are not responsible for delays or failures caused by events beyond our reasonable control, such as strikes, natural disasters, or network failures. If such an event occurs, we will contact you as soon as possible to let you know.
9. Other Important Information
Data Protection: We will handle your personal data in line with our Privacy Policy.
Entire Agreement: These terms and any documents we refer to in them are the complete agreement between you and us.
No Waivers: If we don’t immediately enforce our rights against you, it doesn’t mean we’ve waived those rights.
Governing Law: These terms are governed by the laws of England, and any disputes will be handled exclusively by the courts of England.
Call Recording: For training purposes, some telephone calls may be recorded.