Refund and Returns Policy

Thank you for shopping at My Negligee, your destination for Lingerie, Bras, Briefs & Knickers, Seductive Wear, Swimwear, and Gym Wear in the United Kingdom. We strive to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the procedures and conditions for returns and refunds for products purchased through our website.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Timeframe: The request for a return must be made within 14 days of receiving your order, in accordance with UK consumer protection regulations.
• Condition: Items must be unused, unworn, unwashed, and in their original condition, with all tags, packaging, and accessories intact.
• Proof of Purchase: A valid order number or proof of purchase is required to process a return.
• Non-Returnable Items: For hygiene reasons, the following items cannot be returned unless defective:
  • Lingerie
  • Bras
  • Briefs & Knickers
  • Swimwear
  • Seductive Wear
  • Gym Wear (if worn or used)

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email our customer support team at support@mynegligee.co.uk within 3 days of receiving your order, providing your order number, the reason for the return, and any relevant photos (if applicable).
• Approval: We will review your request and, if approved, provide you with a return authorization and instructions for shipping the item back to our designated return address.
• Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

3. Return Shipping Costs

• Change of Mind: If you are returning an item because you have changed your mind, you are responsible for the return shipping costs.
• Faulty or Incorrect Item: If the return is due to an error on our part (e.g., you received a damaged, defective, or incorrect item), we will cover the cost of the return shipping. Please contact us first so we can arrange a pre-paid return label or reimburse you for the shipping costs.

4. Refund Process

Once we receive and inspect your returned item, we will send you an email notification confirming its receipt. We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Refund Timeframe: Please allow up to 15 calendar days from the date we receive the returned item for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@mynegligee.co.uk within 24 hours of delivery.

Please include your order number and clear photos of the item and its packaging. Under the Consumer Rights Act, you have a legal right to a refund if you return a faulty item within 30 days of receiving it. We will work with you to find a solution, which may include a full refund or a replacement at no additional cost to you.

6. Cancellations

You have the right to cancel your order up to 14 days after you receive the goods. If your order has not yet been shipped, you can contact us to request a cancellation and full refund. If the order has already been dispatched, you will need to follow the standard returns process upon receiving the item.

7. Questions?

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us at support@mynegligee.co.uk.