Privacy Policy

1. Introduction

At My Negligee, we are committed to protecting your personal information. This policy explains what data we collect, why we collect it, and what we do to keep it safe.

My Negligee is responsible for your data. We’re the “controller” of the information you share with us.

If you have any questions about this policy or your data, please contact our Data Protection Officer:

Email: support@mynegligee.co.uk

You have the right to file a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO), at any time. However, we’d appreciate the chance to resolve your concerns first, so please contact us directly if you have any issues.

2. Information We Collect

When you use our website or buy products from us, we collect different types of personal data. This helps us provide you with the best service possible.

We collect the following types of information:

Identity Data: Your first and last name, username, title, and date of birth.
Contact Data: Your billing and delivery addresses, email address, and phone numbers.
Transaction Data: Details about payments you’ve made and the products you’ve bought. Note: We do not store your financial data, such as credit card numbers.
Technical Data: Your IP address, login information, browser type, and location. This helps us understand how you use our site.
Profile Data: Your username, password, order history, preferences, and feedback.
Usage Data: Information about how you use our website, products, and services.
Marketing & Communications Data: Your preferences for receiving marketing from us.

We also use Aggregated Data, which is data that can’t be used to identify you directly. For example, we might analyze how many people visit a certain page on our website.

We do not collect sensitive personal information, such as data about your race, religion, health, or political opinions.

3. How We Get Your Data

We collect your information in a few ways:

Directly from You: When you create an account, place an order, sign up for our newsletter, or contact us.
Automated Technologies: As you use our site, we automatically collect Technical Data through cookies and other similar technologies. You can manage your cookie settings in your browser.
Third Parties: We may receive data about you from other companies, such as analytics providers, payment services, or publicly available sources.

4. How We Use Your Data

We only use your personal data when we have a valid legal reason to do so. Most of the time, we use your data to:

Fulfill an order: To process and deliver your purchases.
Run our business: To manage our website, improve our products, and prevent fraud.
Follow the law: To comply with legal requirements, like keeping records for tax purposes.
Communicate with you: To manage our relationship with you, ask for feedback, and send you relevant marketing messages if you’ve opted in.

We will never share your data with other companies for their marketing purposes without your specific permission. You can opt out of our marketing communications at any time.

5. Sharing Your Data

We may share your data with other companies who help us run our business, such as:

Payment and delivery services: To process your payments and deliver your orders.
IT and system administrators: To manage our website and keep it secure.
Professional advisors: Like lawyers and accountants, when necessary.

If we were to sell our business, your data might be transferred to the new owners, but they would be required to use it in the same way outlined in this policy.

6. Keeping Your Data Safe

We have security measures in place to protect your personal information from being lost, misused, or accessed by unauthorized people. Only employees and partners with a genuine business need to access your data can do so.

7. How Long We Keep Your Data

We only keep your personal data for as long as needed to fulfill the purposes we collected it for, including for any legal or accounting requirements. For example, by law, we are required to keep basic information about our customers for six years after they stop being a customer.

8. Your Rights

Under data protection laws, you have several important rights regarding your personal information. You can:

Access your data: Request a copy of the personal information we hold about you.
Correct your data: Ask us to fix any incomplete or inaccurate information.
Delete your data: Ask us to delete your personal information in certain situations.
Object to processing: Ask us to stop processing your data for certain reasons.
Withdraw consent: If you previously gave us consent to use your data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in section 1. We’ll respond to all legitimate requests within one month. We may ask for proof of your identity to ensure your data stays secure.